FAQ
How can I check the status of my order?
Log in to your account and visit the "My Orders" page to view the current status of your order (e.g., processing, shipped, completed). If you checked out as a guest, you can track your order status using the link in your order confirmation email.
Can I modify my order after it’s been placed?
Once an order is submitted, it enters our processing system immediately, so changes (e.g., address, products) cannot be made directly. If you need to modify your order, please contact our customer support as soon as possible, and we will do our best to assist you.
What should I do if I entered the wrong shipping address?
Contact our customer support immediately with your order number and correct address. If the order hasn’t been shipped, we can update the address. If it has already shipped, you may need to refuse the package or contact the carrier.
How long will it take for my order to arrive?
Delivery typically takes 7-12 business days, depending on your location. Delays may occur during holidays or special circumstances.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. Click the link in the email or log in to your account to check the real-time shipping status.
What should I do if my package is lost or damaged?
If your package is lost or damaged, contact our customer support immediately and provide relevant proof (e.g., photos or shipping information). We’ll assist you in resolving the issue and arrange a replacement or refund as soon as possible.
How do I request a refund?
If you’re unsatisfied with your product or received the wrong item, contact our customer support within 14 days of receiving your order. Ensure the product is unused and in its original packaging.
How long does it take to process a refund?
Once your refund request is approved, the refund will be processed within 5-7 business days and returned to your original payment method. The exact time may vary depending on your bank or payment platform.
What if I receive a defective or incorrect product?
If you receive a defective or incorrect product, contact our customer support immediately. Provide photos of the issue and your order number. We’ll arrange a replacement.
What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit cards (Visa, MasterCard, American Express, Discover).
- Debit cards.
- PayPal.
What should I do if my payment fails?
If your payment fails, check the following:
- Is your card information correct?
- Is there sufficient balance in your account?
- Is the payment exceeding your bank’s limit?
If the issue persists, try using a different payment method or contact your bank.
Is my payment information secure?
We use SSL encryption and PCI DSS-compliant payment systems to ensure your payment information is completely secure. We do not store your credit card details.